Terms of Service
Last Updated: 13th July 2025
Welcome to BeyondStays.co.uk. These Terms of Service (“Terms”) govern your access to and use of our website and the booking services provided by Beyond Stays Group Limited (“we,” “us,” or “our”). By using our services, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you confirm that you are at least 18 years old and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Changes to the Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the services following any update constitutes acceptance of those changes.
3. Use of Our Services
BeyondStays.co.uk is a platform that allows users to browse, book, and manage short-term and long-term stays. You may use the site only for lawful purposes and in accordance with these Terms.
4. Account Registration
To make a booking, you may be required to register for an account. You agree to provide accurate, complete, and current information and to keep your account details confidential. You are responsible for any activity under your account.
5. Bookings and Payments
All bookings are subject to availability and acceptance. Prices are inclusive of applicable taxes unless stated otherwise. Payments are processed via trusted third-party providers, including Stripe and ChargeAutomation. We reserve the right to cancel any booking due to non-payment or other breaches of these Terms.
6. Cancellations and Refunds
Cancellation terms vary by property and booking type. Details are outlined during the booking process. Refunds, if applicable, will be processed based on the cancellation policy in effect at the time of booking.
7. Property Access and Use
Guests agree to comply with all house rules and usage restrictions set forth at the time of booking. Any breach may result in the termination of the stay without refund.
8. Intellectual Property Rights
All content on this site—including text, graphics, logos, and images—is the property of Beyond Stays Group Limited and protected by copyright and other intellectual property laws. You may not use our content without permission.
9. Prohibited Conduct
Users must not:
Use the site for unlawful or fraudulent purposes
Interfere with the operation or security of the platform
Attempt to gain unauthorized access to our systems or networks
10. Liability Disclaimer
We are not responsible for any indirect, incidental, or consequential losses or damages arising from the use of our services. To the maximum extent permitted by law, our liability is limited to the amount paid for your booking.
11. Indemnification
You agree to indemnify and hold harmless Beyond Stays Group Limited from any claims, losses, damages, liabilities, and expenses arising out of your use of the site or violation of these Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
13. Contact Information
If you have any questions about these Terms, please contact us at hello@beyondstaysgroup.co.uk.
Privacy Policy
Last Updated: 13th July 2025
This Privacy Policy explains how Beyond Stays Group Limited (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information.
1. Who We Are
We are Beyond Stays Group Limited, a property and accommodation platform based in Manchester, United Kingdom. Our website address is https://www.beyondstays.co.uk.
2. Information We Collect
We collect information that you provide directly and data collected automatically:
Personal Information: Name, email, phone, booking details
Payment Information: Handled securely by Stripe or ChargeAutomation
Usage Data: Pages visited, time on site, browser type, IP address
3. How We Use Your Information
We use your data to:
Process bookings and payments
Communicate important updates
Improve our website and services
Send marketing messages (where consent is implied or given)
4. Legal Bases for Processing
We rely on the following legal grounds:
Performance of a contract
Legitimate interests
Compliance with legal obligations
Your consent (where required)
5. Sharing of Your Data
We share your information with trusted partners and processors:
Stripe (payments)
ChargeAutomation (bookings & deposits)
Tokeet (property management)
Klaviyo (email marketing)
Google Analytics, PostHog (analytics)
WATI (customer communication)
All data processors are vetted and contractually bound to protect your information.
6. International Data Transfers
While we do not intentionally transfer data outside the UK or EEA, some of our service providers may store or process data internationally. We ensure adequate protections are in place.
7. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time
To exercise your rights, contact us at hello@beyondstaysgroup.co.uk.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law.
We implement appropriate technical and organisational measures including:
Role-based access controls
Encryption in transit and at rest
Internal staff training and access limitation
Data Processing Addendum
Last Updated: 13th July 2025
This Data Processing Addendum (“DPA”) forms part of our commitment to privacy and compliance with applicable data protection laws
1. Definitions
Controller: You, the party determining the purpose and means of processing
Processor: Us, Beyond Stays Group Limited
Data Subject: Individuals whose data is collected and processed
2. Scope of Processing
We process personal data solely to provide and support your use of our booking and accommodation services.
3. Data Categories
Guest contact details
Booking dates, preferences, and notes
Payment and identification details
3. Data Categories
Guest contact details
Booking dates, preferences, and notes
Payment and identification details
4. Sub-Processors
We may use trusted subprocessors. A current list is available in our Sub-Processors section.
5. Security and Confidentiality
We ensure that:
All personnel are subject to confidentiality obligations
Sub-processors follow industry-standard security measures
Data access is logged, controlled, and monitored
6. Assistance with Data Subject Rights
We assist you in fulfilling data subject requests, including access, correction, and deletion.
7. Data Breach Procedures
We will promptly notify you of any data breach affecting personal data we process on your behalf.
8. Termination
Upon termination of our relationship, we will delete or return all personal data, unless otherwise required by law.
Cookie Policy
Last Updated: 13th July 2025
1. What Are Cookies?
Cookies are small text files stored on your browser when you visit a website. They help improve your user experience and allow websites to function more efficiently.
2. Types of Cookies We Use
Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics, PostHog – to analyse website usage
Marketing Cookies: Klaviyo, WATI – to deliver targeted marketing
3. Your Choices
Most browsers allow you to block or delete cookies via settings. Blocking essential cookies may affect website functionality.
We do not currently offer a cookie consent tool. Use of the site implies consent to the use of cookies as outlined here.
Security Policy
Last Updated: 13th July 2025
1. Commitment to Security
Beyond Stays Group Limited takes information security seriously and implements appropriate safeguards to protect personal data.
2. Measures We Use
Role-based access controls
Data encryption (SSL/TLS)
Segmented access to platforms (Tokeet, ChargeAutomation, Google Workspace)
Regular backups and internal audits
Multi-factor authentication (MFA) where possible
3. Staff Training
All staff receive training on data protection and are required to adhere to strict internal data handling protocols.
4. Breach Response
We maintain an incident response plan. In the event of a breach, we will notify affected users and regulators as required.
Sub-Processors
Last Updated: 13th July 2025
We use the following third-party sub-processors to support service delivery.
Sub-Processor
Sub-Processor
Purpose
Each sub-processor has entered into GDPR-compliant agreements and is subject to periodic review.
Affiliate Terms and Conditions
Last Updated: 13th July 2025
We are currently developing our affiliate program. Once launched, affiliates will be bound by the following terms:
1. Affiliate Eligibility
You must apply and be approved to participate. We reserve the right to decline or remove participants at our discretion.
2. Commissions and Payments
Commission rates and payout terms will be outlined upon acceptance. Payments are subject to minimum thresholds and fraud checks.
3. Promotion Guidelines
Affiliates must:
Use only approved branding assets
Not misrepresent our services
Not engage in unethical or misleading promotion
4. Termination
We may terminate or suspend your participation at any time for breach or misuse.
Please check back for full details when the program is live.