FAQs
Here you can find the answers to most frequently asked questions.
Check-In & Access
How do I access the property?
How do I access the property?
What time is check-in and check-out?
What time is check-in and check-out?
Can I request early check-in or late check-out?
Can I request early check-in or late check-out?
Before You Arrive
Will I receive any welcome information?
Will I receive any welcome information?
Will I receive any welcome information?
Do you offer luggage storage?
Do you offer luggage storage?
Do you offer luggage storage?
Payment
What forms of payment do you accept?
What forms of payment do you accept?
What forms of payment do you accept?
When is payment due?
When is payment due?
When is payment due?
Housekeeping & Maintenance
Is cleaning included during my stay?
Is cleaning included during my stay?
Is cleaning included during my stay?
What should I do if something isn’t working?
What should I do if something isn’t working?
What should I do if something isn’t working?
Guest Rules & Property Info
Can I have additional guests stay over?
Can I have additional guests stay over?
Can I have additional guests stay over?
Are your properties child-friendly?
Are your properties child-friendly?
Are your properties child-friendly?
Do you allow events or parties?
Do you allow events or parties?
Do you allow events or parties?
Business & Longer Stays
Do you provide work-from-home amenities?
Do you provide work-from-home amenities?
Do you provide work-from-home amenities?
Can you provide invoices for business stays?
Can you provide invoices for business stays?
Can you provide invoices for business stays?
Do you offer corporate or group rates?
Do you offer corporate or group rates?
Do you offer corporate or group rates?
Location & Travel
Are your properties near public transport?
Are your properties near public transport?
Are your properties near public transport?
What’s nearby the property?
What’s nearby the property?
What’s nearby the property?
Tech & Connectivity
Is there Netflix or smart TV access?
Is there Netflix or smart TV access?
Is there Netflix or smart TV access?
Is the Wi-Fi secure and private?
Is the Wi-Fi secure and private?
Is the Wi-Fi secure and private?
Still Need Help?
What if I have a question during my stay?
What if I have a question during my stay?
What if I have a question during my stay?
About us
Beyond Stays
We’re on a mission to make travel feel more like home. Whether you’re visiting for work, relocating, or taking a break, our spaces are designed for comfort, flexibility, and ease.
Thoughtfully furnished homes
Seamless self-check-in and guest-first support
Trusted by professionals families, and digital nomads
About us
Beyond Stays
We’re on a mission to make travel feel more like home. Whether you’re visiting for work, relocating, or taking a break, our spaces are designed for comfort, flexibility, and ease.
Thoughtfully furnished homes
Seamless self-check-in and guest-first support
Trusted by professionals families, and digital nomads
About us
Beyond Stays
We’re on a mission to make travel feel more like home. Whether you’re visiting for work, relocating, or taking a break, our spaces are designed for comfort, flexibility, and ease.
Thoughtfully furnished homes
Seamless self-check-in and guest-first support
Trusted by professionals families, and digital nomads