Terms
Last updated 4 August 2026
The terms that apply when you book a stay with Beyond Stays. Written in plain English.
These Terms apply to all bookings at properties managed by Beyond Stays Group Ltd and Beyond Stays Mgmt (“Beyond Stays”, “we”, “us” or “our”), including those made via third-party platforms (Airbnb, Booking.com, Vrbo). The guest agrees to these Terms by confirming the booking and completing the Boarding Pass. Where a platform’s own booking terms (such as cancellation or refund) conflict with these Terms, the platform’s terms govern those specific matters.
For urgent issues during your stay, contact us on WhatsApp at +44 7441 340 164.
“Guest” means the lead guest who makes the booking and every member of the party. “Boarding Pass” means the online guest registration and check-in process. “Property” means the accommodation identified in your booking confirmation. “Security Deposit” and “Damage Waiver” have the meanings given in Section 10.
A booking is only confirmed once payment is received in full and acknowledged by Beyond Stays. We reserve the right to cancel unconfirmed bookings at any time.
Direct bookings made through our website receive a 10% discount compared with the equivalent listing price on Airbnb. Where a booking is made directly, these Terms and our Privacy Policy apply in full.
The lead guest must be at least 18 years old and is responsible for the booking and for every member of the party during the stay. The lead guest confirms they are authorised to accept these Terms on behalf of all guests and will ensure that all guests comply with them. Children must be supervised by a responsible adult at all times.
Check-in is available from 3:00 PM on the day of arrival. Check-out is required by 10:00 AM on the day of departure.
Any extension to either check-in or check-out is at the sole discretion of Beyond Stays and, where granted, may incur an additional charge.
For security purposes, guests are required to present a valid photo ID (passport or driving licence) and the payment card used for the booking.
Guests must not exceed the maximum occupancy agreed at the time of booking. Any changes to the number of guests must be approved in writing in advance. Unauthorised additional occupants may result in early termination of the stay without refund.
Smoking is strictly prohibited inside the property. Evidence of smoking, including vaping or use of any tobacco or smoking substitute, will result in a charge of £150, representing a reasonable estimate of the cost of deep cleaning, odour treatment, and operational disruption. This amount will be deducted from the Security Deposit or charged to the payment card on file, without prejudice to our right to recover further losses where actual costs exceed the charge.
The possession or use of illegal substances is strictly prohibited on the premises. Any breach will result in immediate removal from the property and a charge of £250, representing a reasonable estimate of the cost of deep cleaning, operational disruption, and any associated regulatory or reputational impact, without prejudice to our right to recover further losses or to report to the relevant authorities where appropriate.
Parties, gatherings, or events are not permitted without prior written approval. Breach of this policy will result in a charge of £250, representing a reasonable estimate of the cost of additional cleaning, complaint handling, and any lost revenue from a subsequent booking, without prejudice to our right to recover further losses. We also reserve the right to terminate the stay immediately without refund.
Pets are not permitted unless agreed by us in writing in advance and, where agreed, may be subject to an additional cleaning charge and conditions. Registered assistance dogs are welcome in line with our obligations under the Equality Act 2010; please notify us in advance so we can make suitable arrangements. Evidence of an unauthorised pet may result in a charge of up to £150, representing a reasonable estimate of additional cleaning costs, without prejudice to our right to recover further losses.
At the time of check-in, guests will be required to select one of the following:
For Security Deposit bookings, the hold is placed 2 days before check-in and released 2 days after check-out, provided no damage or rule violations have been reported. Depending on the card issuer, the released hold may take up to 14 days to appear on the guest’s account. For stays of more than 7 nights, the hold may be renewed every 7 days for the duration of the stay.
We reserve the right to deduct from the Security Deposit to cover:
Where damage, loss, or rule-violation charges exceed the Security Deposit or the Damage Waiver coverage, the guest remains responsible for the additional amount, which we may recover from the payment card on file or by direct invoice.
The Damage Waiver does not cover damage caused by house rule violations, intentional damage, gross negligence, or theft.
Guests are expected to leave the property in a clean and tidy condition. All rubbish should be placed in the bins provided, and the kitchen should be left in a reasonable state. Excessive cleaning required beyond standard housekeeping may be charged in accordance with Section 10.
Guests are responsible for the safekeeping of all keys, fobs, and access codes provided. Lost or unreturned keys or fobs, or a lockout requiring attendance by us or our contractors, may incur a charge representing our reasonable costs of replacement or call-out. Access codes must not be shared with any person outside the booking party.
Where WiFi is provided, it is offered for reasonable personal use. Guests must not use the connection for any unlawful activity, including illegal downloading or streaming, or to access, store, or transmit unlawful material. We accept no liability for the availability, speed, or security of the WiFi service and guests use it at their own risk.
For the safety of all guests, smoke alarms, carbon monoxide detectors, fire extinguishers, and any other safety equipment must not be tampered with, disabled, or removed. On arrival, guests should familiarise themselves with the location of fire exits and escape routes. The following are prohibited inside the property: candles, incense, fireworks, portable heaters not provided by us, and the indoor use of barbecues or open flames. Any tampering with fire safety equipment may result in immediate termination of the stay without refund and a charge representing our reasonable costs.
Guests are expected to behave respectfully toward neighbours and the property, and to observe reasonable quiet between 10:00 PM and 8:00 AM. Any behaviour deemed antisocial, threatening, or damaging may result in early termination of the stay without refund.
Guests may not assign, underlet, sublet, or transfer the booking, or allow any other party to occupy the property, without our prior written consent.
Because your booking is for accommodation on specific dates, the 14 day cancellation (cooling-off) right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. The following cancellation terms apply to direct bookings made with Beyond Stays:
Refunds are not available for early departure or for any unused portion of a stay.
Bookings made through third-party platforms (Airbnb, Booking.com, Vrbo, or other OTAs) are subject to the cancellation policy of the platform through which the booking was made, which may differ from the terms above.
Occasionally we may need to cancel or amend a booking, for example due to damage to the property, essential maintenance, double-booking, or events beyond our reasonable control (including fire, flood, loss of essential utilities, extreme weather, or government restrictions). Where this happens, we will use reasonable efforts to offer suitable alternative accommodation of a comparable standard or, where that is not possible or acceptable to you, provide a full refund of sums paid for the affected nights. Except as required by law, our liability in these circumstances is limited to the amount paid for the booking, and we are not liable for consequential losses such as travel or other bookings.
Beyond Stays, or any authorised personnel acting on our behalf, may access the property during the stay for emergency, repair, or inspection purposes. We will provide at least 24 hours’ notice where reasonably practicable. In an emergency, immediate access may be required without notice.
Guests are asked to inform us if they need to cancel or shorten their stay due to illness. Standard cancellation terms apply. Where any safety, sanitary, or operational issue arises during the stay, guests should notify us at the earliest opportunity.
Beyond Stays Group accepts no liability for:
Beyond Stays Group accepts no liability for injury or accident occurring at the property, except where caused by our negligence. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence.
The property owner or Beyond Stays maintains appropriate buildings and contents insurance for the property. This does not cover guests’ personal belongings. Guests are responsible for insuring their own possessions and are advised to take out suitable travel insurance covering cancellation, curtailment, and personal liability.
Beyond Stays Group is the data controller for personal data collected in connection with your booking (or, for certain managed properties, a joint or independent controller with the property owner, as set out in our Privacy Policy). We collect and process personal data such as your name, contact details, photo ID, payment information, and booking details in order to administer and fulfil your booking, verify identity and prevent fraud, handle security deposits and any charges, comply with our legal and regulatory obligations, and manage our relationship with you.
We process this data on the lawful bases of performance of a contract, compliance with a legal obligation, our legitimate interests (including security, fraud prevention, business administration, and marketing our own similar accommodation to existing and prospective guests on the soft opt-in basis described in clause 24), and your consent where we ask for it. We retain personal data only for as long as necessary for these purposes and to meet legal and accounting requirements, and we do not sell your personal data. Where a property has external CCTV or noise-monitoring devices, these are used only for security and nuisance prevention and are signposted at the property. Full details of how we use your data, and your rights under the UK GDPR and Data Protection Act 2018, are set out in our Privacy Policy.
If you book with us or enquire directly, we will add you to our mailing list and send occasional marketing about our own similar accommodation, offers, and direct-booking discounts, on the soft opt-in basis permitted under the Privacy and Electronic Communications Regulations 2003. We will only ever email you about staying with Beyond Stays, never anyone else. We give you the opportunity to opt out when we collect your details and in every message we send.
You can unsubscribe at any time, free of charge, at beyondstays.co.uk/opt-out. Every marketing email we send also includes a one-click unsubscribe link. You can equally reply STOP to any marketing SMS or WhatsApp message, or contact us at [email protected], and we will action this promptly.
Service messages relating to your booking will continue regardless of your marketing preferences. We do not share your details with other organisations for their own marketing. Full details of how we use your data are set out in our Privacy Policy.
By confirming your booking you authorise us to charge the payment card provided (or the card on file) for the balance of any sums due, any additional charges, fees, or deductions permitted under these Terms, and any damage, loss, or third-party claim for which you are responsible under these Terms. Where practicable we will notify you before applying any additional charge. All such charges represent a reasonable estimate of our costs or losses and are not intended as a penalty.
We aim to resolve any issue quickly. Please raise any concern with us during your stay using the WhatsApp number above or our guest contact details, so we have the opportunity to put things right. If a matter remains unresolved, please submit your complaint in writing to [email protected]; we will acknowledge it within 5 working days and aim to provide a full response within 28 days. For bookings made through a third-party platform, the platform’s own resolution and review processes may also apply.
For certain properties, Beyond Stays acts as a disclosed managing agent on behalf of the property owner. In such cases:
For properties Beyond Stays operates under its own agreement rather than as agent, Beyond Stays acts as principal.
Entire agreement: These Terms, together with your booking confirmation and Boarding Pass, form the entire agreement between you and us relating to your stay and supersede any prior discussions or representations.
Variation: We may update these Terms from time to time. The version applying to your booking is the version in force at the date the booking is confirmed.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
No waiver: Any failure or delay by us in enforcing a provision does not amount to a waiver of our rights.
Third party rights: Except that a property owner may enforce any term made for their benefit under Section 27 (Agency Disclosure), a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
Notices: Notices to us may be sent to our guest contact email or the WhatsApp number provided above. Notices to you will be sent to the contact details provided at the time of booking.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming your booking and completing the Boarding Pass, you confirm that you have read, understood, and agree to these Terms and Conditions on behalf of yourself and all members of your party.
This policy was last updated on 4 August 2026. The version published here is always the current one.